© Kayleigh Ghiot / WWF-Viet Nam
Complaints Resolution

We want to do what is right.

Purpose

At WWF people are at the heart of what we do. Upholding respect for, and ensuring the safety and rights of employees, partners and the communities we work in, is core to our organisation. Any breach of that should be reported without fear of reprisal and every person we work with should feel empowered to safely do so. 

This Complaints Resolution is applied in connection to WWF-Viet Nam projects and activities. It will be disclosed to all staff and any associated third parties (including local communities). 

Submitting your concerns

Please select one of the two reporting options below and proceed through the following questions to take the next step in submitting your report. 

  • WWF International: “WhistleB” system (CLICK HERE to report). These are routed to the WWF International Director General’s office; After having sent your message you will receive an ID and a password on the screen. Save these in a secure manner. You can choose to remain anonymous throughout this dialogue.

OR

  • WWF-Viet Nam Office: by filling a poll (CLICK HERE to fill in), or by sending email to khieunai@wwf.org.vn, or by post to Risk Manager, WWF-Viet Nam, Ha Noi Office: No.6, Lane 18 Nguyen Co Thach Str., Nam Tu Liem Dist., Ha Noi. Or by telephone no +84 243 719 3049

Complainants may also log their complaints following currently applied Viet Nam regulations on complaints and Denunciations. WWF-Viet Nam will make necessary arrangements with local authorities to quickly and securely pass reports to an WWF-Viet Nam officer who in turn must notify a Global Reporting Channel and relevant parties, in line with requirement in the WWF Network Core Standard on Whistleblowing and Complaints Management (Version 2.0 – September 2020).

We aim to acknowledge receipt of your message within 24 hours and will provide an update within 10 calendar days.

© WWF-Viet Nam

Remember, if it does not feel right, it is best to report it.

A confidential service for you

This secure reporting system is here for you to confidentially submit an incident or cause for concern. You can be a staff member, someone working with WWF or someone in the community.

You can be anonymous if you do not wish to disclose your name, although your name could be crucial in being able to take appropriate action. You do not need to provide proof of your suspicions, but all messages must be made in good faith.

Follow up

After reporting, please access to Follow up - WhistleB, Whistleblowing Centre (in case of reporting to WWF International) or contact us (in case of reporting to WWF-Viet Nam) to see updates on your case.